Omnichannel Customer Experience for 
Maximizing Business Growth

In Association With

6:30 PM Onwards| ​27 September 2022

Ballroom 3, The Westin, Dhaka.

Register Now

Event Brief

As an article by Forbes states, the omnichannel communication trend is past just being a buzzword and needs to be incorporated into all marketing strategy. According to their research, omnichannel campaigns saw an 18.96% engagement rate, while single-channel saw just a 5.4% engagement rate. According to Gartner, over 70% of CX leaders struggle to design campaigns that increase customer loyalty and achieve results. Omnichannel marketing is all about the art of creating personalized and consistent customer experiences across all the channels and devices that people use ensuring no repeated, inconsistent, and irrelevant message. A true omnichannel strategy enables the ideal customer experience without spamming customers, delivering the value and ROI that marketing leaders are looking for.   


Khurshed Alam

SEVP & Head of Retail Business
LankaBangla Finance Limited

Sheikh Aminur Rahman

Chief Business Officer 

Fahim Mashroor

CEO and Co-founder

Arfanul Hoque

GM & Head of Retail Business
Bata Shoe Company (Bangladesh) Ltd.

Sk Sunjur Ahmed

Head of Digital Banking 
BRAC Bank Limited 

Faisal Alim

Managing Director
Wintel Limited

Muhd. Anisur Rahman

FAVP & Head of Contact Center
Islami Bank Bangladesh Ltd.

Sandesh Sarang

Revenue Director
(India, Sri Lanka, Bangladesh & Nepal)

Shankar Iyer

Director - Customer Services 
(India, Bangladesh, Nepal, Sri Lanka)

Soumyadeep Bhattacharyya

Enterprise Team Lead, ​Sales 
(India, Bangladesh, Nepal, Sri Lanka)

Shoubhik Das

Strategic Account and Partnership Manager
(India, Bangladesh, Nepal and Sri Lanka)

Arif Hossain

Senior Sales Engineer 

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

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